Frequently Asked Questions
Everything you need to know about shopping with Newtral.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Newtral accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support?
Our dedicated support team is available via email at support@newtral.com or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.